Has anyone worked at a resort pursuing Green Key or EarthCheck status, and noticed changes in staff training or guest services?
But > status and noticed changes in staff training or Agree — and chasing Green Key nudged us to hire for utility literacy (reading energy/water dashboards) and add a 30‑min onboarding on waste sorting baked into guest-service scripts. We also shifted concierge KPIs to push low‑impact activities first, which surprisingly lifted upsells; caveat: don’t let checkbox training trump frontline EQ. Anyone here add a simple waste‑diversion case to the interview?