We’ve recently started a new initiative to enhance our guest feedback process. Our team has implemented a new survey system that allows visitors to share their experiences in real time, aiming to improve customer satisfaction. I’d love to hear if anyone else has tried something similar and what’s worked best for you.
I totally get the need for real-time feedback; we tried a similar survey tool last summer and had great results. To improve engagement, we offered a small incentive, like discount codes for future stays. It really boosted response rates, but the timing of the surveys is crucial — too soon after check-in can feel intrusive. @GuestFeedbackTools might have some tips on optimizing that.
Real-time surveys sound great! We started using one last spring, and offering post-stay follow-ups really helped us gather deeper insights… Have you thought about adding an incentive like @brian_o75 suggested?
We switched to a mobile-friendly survey last year, and it’s made a huge difference in response rates. Have you considered any specific timing for follow-ups? 
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